As mandatory business closures and various health orders are issued, Amphion has continued un-interrupted operations to support your business. The following is an update on the measures we implemented to minimize risk to our employees and maximize our ability to continue providing you the support and service you require: We have setup home offices for […]

Although Halloween is meant to be a fun day; celebrated by all, filled with candy, costumes and excitement, many do not realize it can also be quite disastrous for both them or their business. While some are out enjoying the night, others are using the added chaos on the street as an opportunity to hide […]

Regardless of the type of restaurant one may work in, there will always be a guest that occasionally gets aggressively upset over anything from waiting too long for their food, to slipping and falling in the restroom. Although there are many ways a guest can display their unhappiness, here we will focus on those guests […]

As the Holiday Season closes in, Loss Prevention, Safety and Security professionals are gearing up for the increase of issues that comes with it. Robberies, burglaries, thefts and other crimes against restaurants and their employees and patrons begin to climb, creating a heavy workload for these professionals. While families are out shopping and enjoying family […]

A middle-aged man was found dead in a restroom inside a Ruth Chris’ Steakhouse. The cause of death was believed to be a drug overdose. If this seems surprising, then sample this quick Google search: “Found dead in restaurant restrooms.”  This unordinary search yields eleven full pages of news articles listing dead body after dead […]

Customer churn rate – that nasty measurement executives hate to talk about when it increases. Customers divorce retailers for a whole host of reasons. However, every type of business is concerned about their customer churn rate because if they lose more customers than they gain within a certain timeframe, it means they are slowly going […]

When it comes time for Amphion’s Project Manager Jacob Serbantez to prioritize his work load, he goes for what is hard first. “Difficult tasks take the most amount of time,” says Jacob. He also knows that challenges can derail a great customer experience, and going above and beyond not only helps meet clients’ expectations, but […]

Every once in a while, Amphion’s Billing Manager Anita Cooke has to take her ‘Work Ethic’ temperature. Growing up in a big household where there was never enough to go around and leaving home at 16, Anita got an experiential education in grit. Working hard and a strong will gained her independence and security. The […]